Question 1

Can I edit my order after placing it?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We can edit orders within 1 hour of placing — email us with your order number."}]}]}

Question 2

What is your returns policy?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"30 days from delivery, unworn and with original tags. Start via the returns portal."}]}]}

Question 3

Where do you ship from?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"All orders are packed and dispatched from our Lisbon studio."}]}]}

Question 4

How do I find my size?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Check our size guide for measurements in cm — taken flat, across the garment."}]}]}

Question 5

Do you offer gift wrapping?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes — select gift wrap at checkout. Every order includes a hand-written note option."}]}]}

Question 6

How long do refunds take?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Refunds are processed within 5 business days of us receiving your return."}]}]}

Question 7

Do you ship worldwide?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes — see our shipping page for rates and delivery windows by region."}]}]}

Question 8

What if I'm between sizes?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We recommend sizing up for a relaxed fit. Or email us with your measurements and we'll advise."}]}]}

Question 9

Where is my order confirmation?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Check your spam folder. Still missing? Email info@wearsunkora.com and we'll resend it."}]}]}

Question 10

Can I exchange an item?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes — exchanges are available via the returns portal, subject to stock."}]}]}

Question 11

How long does delivery take?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"UK: 3–5 business days. EU: 5–7 business days. Rest of world: 7–14 business days."}]}]}